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Payment and Delivery

about payment and delivery

About processing your order

After completing the checkout process you will receive an order confirmation from us by e-mail. It compiles all the information about your order, and - depending on the desired payment - our bank account or paypal link.

The delivery fee is 2.38 € in Germany and selected countries.
Orders over 119 € will be delivered with no shipping fee!

(Only Germany, Austria, Switzerland, Belgium, Netherlands, Luxembourg)

For delivery on selected islands in the North and Baltic Sea, or for delivery to other countries not listed in the table below please contact us.

Payment

We accept payment with Visa, MasterCard, PayPal or bank invoice (from german bank accounts). For existing customers with customer number we accept payment on account. Should you lack your customer number you can request one via email.


Overview of shipping fees

Country Shipping Fee
Germany, Austria, Switzerland,
Belgium, Luxembourg, Netherlands
Free shipping for orders over 119€ !
2.38 Euro
Germany - ParcelStation (DHL)
Free shipping for orders over 119€ !
4.9 Euro
Denmark, France, Great Britain, Ireland, Spain, Italy, Portugal, Slovakia, Sweden, Norway, Finland, Poland, Czech Republic, Hungary, Bulgaria, Croatia 19.04 Euro
Romania 29.75 Euro
Other Countries
Ordering is possible, shipping costs will be notified via email.
upon request

Taxes and Charges

For delivery in non-EU countries additional country-specific import taxes and duties may be applicable. The amount of the fee depends on the country of delivery. Please inquire about these charges from your local customs office. These charges are to be payed by you.


Delivery

Delivery time in general is 1-2 days after receipt of payment, usually delivered by our logistics partner GLS. Orders that arrive until 12 noon will be shipped the same day!(Assuming availability).

Delivery to DHL ParcelStation can take 1-2 days longer.


Complaints & Replacement

We always take care to provide optimum service and optimum quality. Should you not be contented with one of our products, we will deal with your concern and provide substitution. More Information.

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Contact

medesign contact

Contact medesign I.C. GmbH, Germany - by email or phone (no holding pattern).

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